Privacy Policy for UnlockTheVA.ai

Last updated: November 5, 2025

We at UnlockTheVA.ai value your privacy. This policy tells you how we collect, use, and protect your data.

What Data We Collect

We collect these types of personal data:

• Basic info like name, email, phone number, and military branch.
• Medical info such as health records, symptom logs, conditions, treatments, and disability details from VA APIs.
• Location data if you use tools to find VA facilities near you.
• Other info you share, like claim documents.

We do not collect financial info, contacts, or genetic data unless you provide it for claims.

How We Use Your Data

We use your data to help with VA disability claims. This includes pulling records, analyzing them, suggesting evidence, and submitting forms.

While your account is active, we also use your data to identify other federal, state, or local benefits you may qualify for. Examples include state park passes, property tax discounts, and similar programs.

In the future, we may add more capabilities. These could include expanded benefits tracking or other tools to support veterans. We may also use anonymized data for AI and machine learning training. This data will have no way to identify you. We remove all personal details first.

Data Sharing

We do not sell your data for money or profit.

We do not share data with marketers.

We share data only when needed for our services. This includes:

• AWS for secure storage. They use it only to host data.
• Licensed medical professionals for telehealth. They use it only for your appointments.

We name these partners clearly. No other third parties get your data.

If we share de-identified or anonymized data, it is only for service improvements. Third parties cannot use it without your consent.

Vendors and contractors must follow our privacy rules. They cannot share or use your data for other reasons.

Sharing data like family history could affect others. We only share if you agree and it is needed for claims.

Data Breach Response

If a breach happens, we will notify you by email within 72 hours. We will explain what data was affected. We will also tell you steps to protect yourself, like monitoring your accounts.

Changes in Ownership

If we sell or transfer our business, we will notify you by email. You will have options:

• Download or transmit your health info securely.
• Delete your data fully.
• Keep your account if the new owner follows similar privacy rules.

We ensure the new entity matches our standards.

Changes to This Policy

We will notify you by email about any changes to this policy or terms of service. You can always check the latest version on our site.

Data Retention and Deletion

We keep your data while your account is active. This helps with ongoing claims and future benefits, like access to state parks or other programs.

If your account is dormant for 12 months, we will email you. If no response, we may delete it after 30 days.

You can request deletion anytime. Go to Here and use the account settings to trigger deletion.

We delete specific records in 48 hours. For full account deletion, we remove 100% of your data in 7 days.

Contact Us

For questions or requests, email support@unlocktheva.ai.